Mamie Peers

Senior Director; Digital, Social, eCommerce
The Cosmopolitan of Las Vegas

Check out the incredible speaker line-up to see who will be joining Mamie.

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Digital Innovations and The In-Trip Experience

Tuesday, September 5th, 2017

11:30 Case Study: Get Intimate With Rose, The Cosmopolitan Hotel & Casino’s Chatbot

With more than 20 restaurants, an extensive art collection, and many resort and entertainment offerings, The Cosmopolitan of Las Vegas had an opportunity to provide guests with a VIP experience with insider information. They developed Rose, a mischief making chatbot, to help guests navigate the resort and discover surprises around every corner. Join this session to:

•See how Chatbots backed by employees can deliver an intimate experience at scale

•Find out how guests are responding, and what they love most

•Learn the value of an SMS Chatbot in the hotel & casino space